Terms of Service.

The service

Rideline Pro is business management software for mobile sharpeners: customer management, geographic route planning, scheduling and rescheduling, inventory, invoicing, itemized billing, receipts, and QuickBooks exports. Subscriptions come in three plans — Basic, Pro, and Ultimate. We call them plans, and we mean it: pricing is per-route, not per-user, with unlimited logins.

Subscription and billing

• All plans are month-to-month. There is no long-term contract.
• Prices are as listed on the Pricing page: Basic $49/mo founding (first 10 members) / $79 standard; Pro $99/mo (1 route included) + $39/mo per additional route + $299 setup; Ultimate $199/mo + $999 setup (+ $39/mo per additional route).
• Pro Kits (add-ons such as Messaging, with automated texts launching soon) are billed on top of your plan rate.
• Annual option: pay for 11 months, get the 12th month free.

Cancellation

• You can cancel anytime.
• When you cancel, your service continues through the end of the paid term you've already paid for.
• No cancellation fee. We don't believe in holding people hostage.

Refunds

Billing is in whole months — nothing is pro-rated below one month. Your subscription runs through the period you've paid for: you can cancel anytime and your service continues to the end of the paid term, with a minimum of the first 30 days paid.

Month-to-month plans are not refunded. Annual plans (pay 11 months, get 12): if you cancel after the first 30 days, we'll pro-rate a refund of the remaining unused whole months. Setup fees on Pro and Ultimate are never refundable.

Founding rate

The first 10 Basic members keep the founding rate of $49/mo, locked for life — as long as the account stays active. Let the account lapse or cancel, and the founding rate is gone.

Acceptable use

• You're responsible for your logins. Keep your credentials private; activity on your account is your responsibility.
• Don't misuse the service: no illegal activity, no attempts to break or abuse the system, and no using it to spam or harm anyone.
• If we find misuse, we may suspend or close the account — but we'll talk to you first whenever that's practical.

Your data

Your customer data remains yours. The customers, appointments, invoices, and records you enter in Rideline Pro are your business data, and your data is exportable — you can take it with you. And on Ultimate, you own your custom domain: it stays registered to you, not to us. See also our Privacy Policy for how we protect your information.

Availability

Rideline Pro is a web application that requires cellular connectivity. There is no offline mode. If you're out of coverage, the app won't work until you're back in range.

Changes to these terms

If we change these terms, we'll update the "Last updated" date at the top of this page. We'll flag significant changes here so you can see what moved.

Contact

Questions about these terms? Talk to us directly:

• Ingra Aamodt, Operations
• (854) 429-2060
• RideLinePro.com